Senior Advanced Support Consultant
Company: VirtualVocations
Location: Chattanooga
Posted on: November 1, 2024
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Job Description:
A company is looking for a Senior Advanced Support Consultant to
provide superior support for customers using their Strategic
Philanthropy software.
Key Responsibilities
Become an expert in clients' use of the software, including
customizations and add-ons
Respond to client inquiries to resolve complex issues in a timely
manner
Document client interactions and maintain relationships with
customer contacts
Required Qualifications
3-5 years of experience in a technical support/client management
role in a SaaS or high-tech environment
Good working knowledge of relational databases (SQL preferred)
Experience utilizing Jira/Confluence, ZenDesk, or similar ticketing
tools
Interest in technology and a desire to solve problems
independently
Well organized and detail-oriented
Keywords: VirtualVocations, Smyrna , Senior Advanced Support Consultant, Professions , Chattanooga, Georgia
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