SmyrnaRecruiter Since 2001
the smart solution for Smyrna jobs

Solution Tech II

Company: https:/www.pcrecruiter.net/sitemap.xml
Location: Atlanta
Posted on: October 22, 2024

Job Description:

POSITION SUMMARY
The Solution Technician II will act as a subject matter expert responsible for providing in-house resolutions for all escalated Windows system needs. Under limited direction, the Solution Technician II will perform the following job duties:


  • Maintain exceptional customer service to all end users and internal staff.
  • Respond to escalated incident requests within defined time frames.
  • Generate and maintain exceptional documentation and knowledgebase articles.
  • Coordinate knowledge sharing activities with other team members.
  • Monitor the infrastructure for problems and proactively resolve those issues identified.
  • Participate in projects with high operational, tactical, technical or business impact.
  • Maintain Service Levels (SLAs) Adherence.

    PREFERRED KNOWLEDGE & EXPERIENCE

    • Experience with TCP/IP networks and routing configuration.
    • Experience with Citrix / VMWare View.
    • Thin Client experience with Win IoT and/or Thin Linux.
    • Experience with TeamViewer or other screen sharing application.
    • Experience with Remedyforce.
    • Medical Imaging Software Experience (PACs/DiCOM).
    • A+, N+, MCSE or MCP Certifications.
    • Associates or bachelor's degree.
    • Dental Patient Management Systems (DentaPro, Dentrix, EagleSoft, PracticeWorks).
    • Experience with VMWare Administration.
    • Wireshark or other network troubleshooting product.
    • MS Excel Intermediate or better proficiency.
    • Call Center applications (e.g., ACD, Dialer).
    • Voice systems (SIP gateway configuration, SIP trunking).
    • WAN MPLS networks, SD-WAN networks, circuit provisioning.
    • Previous Healthcare support environment.

      #J-18808-Ljbffr

Keywords: https:/www.pcrecruiter.net/sitemap.xml, Smyrna , Solution Tech II, Other , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Smyrna RSS job feeds