General Manager Operations

Company: GardaWorld Cash
Location: Atlanta
Posted on: April 14, 2025

Job Description:

JOB PURPOSE:Responsible for multi-site profitability and quality within established sub-regions. Oversight and management of multiple sites across various states and geographies providing armored transportation and cash vault services, client performance reporting, internal financial reporting, performance and productivity reporting, and management of risk and controls for all lines of business.RESPONSIBILITIES:

• Provides daily leadership, coaching and feedback to direct reports including: Branch Managers, CVS Managers, Analysts, and other staff members within assigned sub-region.
• Leads and supervises multiple secure transportation branches and CVS sites to ensure the accurate, timely and efficient delivery and processing of cash, coin, check, mixed deposit, ATM, coin and change order processing.
• Attains sub-region's assigned financial results including revenue retention and growth, expense control and operating profit.
• Ensures branch and site level compliance with and training on all company policies including state and federal regulations.
• Provides input to Regional VP and SVP on decisions including: salary planning, site and facilities management, hardware performance and replacement, individual and site performance management, hiring and terminations.
• Oversight of scheduling activities to ensure adequate management control while ensuring each unit's ongoing delivery of services, customer metric reporting, financial achievement, security and risk guidelines, and human resource policies and practices.
• Monitors daily, weekly and monthly quality and productivity standards and holds management team members accountable for meeting or exceeding goals.
• Provides active participation in management committees that assist in the policy and practice development for the company.
• May represent GardaWorld on internal and external interactions including at customer locations, industry committees and workgroups.
• Maintains the highest level of integrity, dignity, and standards both internally and externally.
• Travels 75% + throughout the assigned area.
• Performs other duties as required.SUPERVISORY RESPONSIBILITY:

• Coaching, mentoring, and supervision of Branch Managers, CVS Managers, and other staff within assigned area.SKILLS/QUALIFICATIONS:
• Minimum 10-15 years of progressive operational management experience.
• 5-7 years in active oversight of large value and highly secured environments.
• Experience working in a fast paced, repetitive process and secure production environment recommended.
• Bachelor's degree in Business or comparable combination of education and work experience required. Master of Business Administration preferred.
• Familiarity with Microsoft Office products such as Word, Excel, Outlook, and PowerPoint.
• Excellent written and oral communication and presentation skills.
• Strong consultative, analytical and problem solving skills.
• Track record of success with customer satisfaction.
• Six Sigma or Lean experience preferred.COMPENSATION & BENEFITS:Competitive wages along with a great benefits package for full-time employees: medical, dental, vision, paid time off, employee discounts, and much more.
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Keywords: GardaWorld Cash, Smyrna , General Manager Operations, Executive , Atlanta, Georgia