Assistant Director of Services
Company: Marriott
Location: Atlanta
Posted on: October 24, 2024
|
|
Job Description:
Additional Information
Job Number24182790
Job CategoryHousekeeping & Laundry
LocationAtlanta Marriott Marquis, 265 Peachtree Center Ave.,
Atlanta, Georgia, United States, 30303
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY - Assists in managing housekeeping functions and staff
on a daily basis to ensure property guest rooms, public space and
employee areas are clean and well maintained. Directs and works
with team to successfully execute all housekeeping operations.
Position focuses on ensuring guest and employee satisfaction and
achieving the operating budget. Responsible for inspecting areas of
responsibilities and following up with a plan for improving
results. - CANDIDATE PROFILE - Education and Experience --- High
school diploma or GED; 2 years experience in housekeeping or
related professional area. OR --- 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; no work experience
required. - CORE WORK ACTIVITIES - Managing Housekeeping Operations
and Budgets --- Reviews staffing levels to ensure the guest
service, operational needs and financial objectives are met. ---
Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work assignments.
--- Inventories stock to ensure adequate supplies. --- Supervises
an effective inspection program for all guestrooms and public
space. --- Understands the impact of department's operations on the
overall property financial goals and objectives and manages to
achieve or exceed budgeted goals. --- Ensures all employees have
proper supplies, equipment and uniforms. --- Communicates areas
that need attention to staff and follows up to ensure
understanding. --- Supervises daily housekeeping shift operations
and ensures compliance with all housekeeping policies, standards
and procedures. --- Participates in departmental meetings and
continually communicates a clear and consistent message regarding
the departmental goals to produce desired results. - Conducting
Human Resources Activities --- Uses all available on the job
training tools to train new room attendants and provide follow-up
training as necessary. --- Establishes and maintains open,
collaborative relationships with employees and ensures employees do
the same with them. --- Schedule employees to business demands and
for tracks employee time and attendance. --- Ensures employees
understand expectations and parameters. --- Ensures property
policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to policy. ---
Observes service behaviors of employees and provides feedback to
individuals. --- Ensures employee recognition is taking place on
all shifts. --- Solicits employee feedback, utilizes an "open door"
policy, and reviews employee satisfaction results to identify and
address employee problems or concerns. --- Participates in employee
progressive discipline procedures. --- Review employee satisfaction
results. --- Participates in interviewing and hiring of team
members with the appropriate skills. - Ensuring Exceptional
Customer Service --- Sets a positive example for guest relations.
--- Participates in the development and implementation of
corrective action plans to improve guest satisfaction. --- Empowers
employees to provide excellent customer service. --- Emphasizes
guest satisfaction during all departmental meetings and focuses on
continuous improvement. --- Responds to and handles guest problems
and complaints. --- Strives to improve service performance. - The
salary range for this position is $70,000 to $88,000 annually.
Marriott offers a bonus program, comprehensive health care
benefits, 401(k) plan with up to 5% company match, employee stock
purchase plan at 15% discount, accrued paid time off (including
sick leave where applicable), life insurance, group disability
insurance, travel discounts, adoption assistance, paid parental
leave, health savings account (except for positions based out of or
performed in Hawaii), flexible spending accounts, tuition
assistance, pre-tax commuter benefits, other life and work wellness
benefits, and may include other incentives such as stock awards and
deferred compensation plans. Benefits and incentive compensation
may be subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions. -The
compensation and benefits information is provided as of the date of
this posting. Marriott reserves the right to modify compensation
and benefits at any time, with or without notice, subject to
applicable law. -Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you. - JW Marriott -is part of Marriott International's
luxury portfolio and consists of more than 100 beautiful properties
in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you're
happy, our guests will be happy. JW Marriott associates are
confident, innovative, genuine, intuitive, and carry on the legacy
of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll
be part of a community and enjoy true camaraderie with a diverse
group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on
holistic well-being. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---. In
joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become -the
best version of you.
Keywords: Marriott, Smyrna , Assistant Director of Services, Executive , Atlanta, Georgia
Click
here to apply!
|