MANAGER, NEW HOMES COMMUNITY ENABLEMENT
Company: Sunrun
Location: Atlanta
Posted on: October 14, 2024
Job Description:
Everything we do at Sunrun is driven by a determination to
transform the way we power our lives. We know that starts at the
individual employee level. We strive to foster an environment you
can thrive in through our commitment to diversity, inclusion and
belonging.OverviewThe Manager, New Homes Community Enablement
leader is responsible for ensuring that each active builder
community is set up for success in working with Sunrun. This
includes training builder sales and design center personnel on
Sunrun offerings and how to work with Sunrun, ensuring they are
able to speak to customers about their solar and energy product
options as well as ensuring they understand Sunrun's pricing, work
order, invoicing, and escrow tracking processes so we can work
together effectively. This leader will be responsible for ensuring
builder work orders are submitted correctly and timely, that
homebuyer changes are recorded correctly, and that solar selections
are recorded accurately. They will lead a small team of Community
Enablement Coordinators, as well leading individual contributors
responsible for contract review, pricing accuracy, builder payments
and collections, and incentive processing. The leader will use
metrics and dashboards to measure performance of the team and
implement corrective actions as needed.Responsibilities
- Responsible for enabling builders to represent Sunrun offerings
to homeowners at the point of sale and at design centers
- Sets up mechanisms for tracking of customer contract signing
and ensuring linkage to lot level construction in the field is
accurate at all times, especially as homebuyers change over before
sale
- Owns teams responsible for collecting close of escrow
information and tracking buyer changes
- Manages both team leaders (managers & supervisors) as well as
individual contributors
- Maps existing processes, identifies areas for improvement, and
implements changes to process, tools, policies as needed to achieve
a world class experience
- Develops SLAs and performance metric targets and measures
performance vs. target on both an individual and team level; makes
corrective changes as needed to deliver required result
- Identifies gaps in upstream or downstream systems/processes and
collaborates with peers and other functional leaders within and
outside of New Homes to optimize flow
- Collaborates with builders proactively and reactively to ensure
inputs are received in a timely manner and updates are provided as
appropriate on status of key issues and initiatives.
- Develops tools that align with and support ideal process
flowQualifications
- Bachelor's Degree or 12 years of work experience
- 5+ years professional experience with people management,
including managing other supervisors or managers as well as
individual contributors
- Experience leading builder enablement teams in a New Homes
Solar environment
- Deep understanding of new homes purchase order, pricing, sales
and closing protocols
- Experience building scalable processes to support rapid
growth
- Experience with process and resources transformation and
optimization
- Experience developing reports and work queues in salesforce to
manage team's work
- Experience managing customer & builder facing teams
- Experience using metrics to manage employee and team
performancePhysical Demands
- Remote work acceptable
- Up to 20% travelRecruiter:Laura Morgan
(laura.morgan@sunrun.com)Please note that the compensation
information that follows is a good faith estimate for this position
only and is provided pursuant to acts, such as The Equal Pay
Transparency Act. It assumes that the successful candidate will be
located in markets within the United States that warrant the
compensation listed. Candidates in locations outside this local
area may have a different starting salary range for this
opportunity which may be higher or lower. Please speak with your
recruiter to learn more.Starting salary/wage for this
opportunity:$82,324.46 to $109,765.95Other rewards may include
annual bonus eligibility, which is based on company and individual
performance, short and long term incentives, and program-specific
awards. Sunrun provides a variety of benefits to employees,
including health insurance coverage, an employee wellness program,
life and disability insurance, a retirement savings plan, paid
holidays and paid time off (PTO). A candidate's salary history will
not be used in compensation decisions.This description sets forth
the general nature and level of the qualifications and duties
required of employees in this job classification, as well as some
of the essential functions of this role. It is not designed to be a
comprehensive inventory of all essential duties and qualifications.
If you have a disability or special need that may require
reasonable accommodation in order to participate in the hiring
process or to perform this role if you are offered employment,
please let us know by contacting us at
candidateaccomodations@sunrun.com .Sunrun is proud to be an equal
opportunity employer that does not tolerate discrimination or
harassment of any kind. Our commitment to Diversity, Inclusion &
Belonging drives our ability to build diverse teams and develop
inclusive work environments. At Sunrun, we believe that empowering
people and valuing their differences are essential for our mission
of connecting people to the cleanest energy on earth. We are
committed to equal employment opportunities without consideration
of race, color, religion, ethnicity, citizenship, political
activity or affiliation, marital status, age, national origin,
ancestry, disability, veteran status, sexual orientation, gender
identity, gender expression, sex or gender, pregnancy or any other
basis protected by law. We also consider qualified applicants with
criminal convictions, consistent with applicable federal, state and
local law.Sunrun is proud to be an equal opportunity employer that
does not tolerate discrimination or harassment of any kind. Our
commitment to Diversity, Inclusion & Belonging drives our ability
to build diverse teams and develop inclusive work environments. At
Sunrun, we believe that empowering people and valuing their
differences will help us create a planet run by the sun for
everyone. We are committed to equal employment opportunities
without consideration of race, color, religion, ethnicity,
citizenship, political activity or affiliation, marital status,
age, national origin, ancestry, disability, veteran status, sexual
orientation, gender identity, gender expression, sex or gender,
pregnancy or any other basis protected by law. We also consider
qualified applicants with criminal convictions, consistent with
applicable federal, state and local law.
Keywords: Sunrun, Smyrna , MANAGER, NEW HOMES COMMUNITY ENABLEMENT, Executive , Atlanta, Georgia
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