Technical Support Specialist II

Location: Atlanta
Posted on: November 9, 2024

Job Description:

Ready to start the new year off with a challenging new role?!!

We are currently seeking a Technical Support Specialist II.

Th Primary responsibility of this position is monitoring and configuration of materials for postal, fax, and email fulfillment. This position requires daily monitoring of reports and processes to ensure fulfillment applications are functioning correctly. Employee would be required to escalate issues to the appropriate teams when inconsistencies are discovered. The employee will work closely with the Fulfillment/Communications teams and other IT teams to ensure that any issues related to efficient and effective operations are identified, escalated and addressed.

? Ability to make small changes XML and HTML code based off requests from the client, sometimes with little time to test.

? Work directly with communication and fulfillment teams to resolve rejects.

? Ability to overcome issues as they arise while not impacting the goal dates associated with the projects.

? Manage and organize changes that need to occur to source systems, fulfillment systems, or the vendor.

? Work with IT teams to initiate changes and save development time.

? Monitor Fulfillment Systems processes daily and open issue bugs and tickets with the IT team accordingly.

? Report issues back to the source system teams accordingly.

? Monitor the output of fulfillment requests from the various source systems.

? Review all available reports to ensure the fulfillment process is functioning correctly from source system to vendor.

? Knowledge of multiple teams responsibilities to ensure issues are escalated correctly to ensure resolution and effectiveness.

? Ability to effectively research any issues that arise related to fulfillment.

? Report back research findings to management and other non-users in a coherent and clear way that will lead to resolutions.

? Excellent problem solving skills.

? Excellent written and verbal communication skills.

? Excellent collaboration skills promoting teamwork, innovative thinking, attention detail and quality.

? Self-motivated with strong work ethic.

If you meet the qualifications, please apply TODAY! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Smyrna , Technical Support Specialist II, Accounting, Auditing , Atlanta, Georgia